Intranet Portal Mistake #2: Creating a one-way communication platform

Intuitively, it doesn’t make sense. Tight controls around who can publish, and strict policies and heavy approval processes only stop people dead in their tracks. If you make it easy for people to contribute and publish information, they’ll gravitate towards the intranet, not away.

And while you’re at it, be sure to ask people for feedback. Use questionnaires and polls to solicit suggestions for improvement, or new ways to leverage the intranet’s power. When you ask, you send the message that the intranet project is an ongoing process, and that the company is committed to continuous improvements.

Lastly, it’s another way to keep users engaged. And active, engaged users will foster ongoing improvements and guarantee long-term intranet success.

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