Intranet Portal Mistake #4: Having multiple sign-ons

Users are already accustomed to managing their own secret list of login credentials: usernames and passwords that get them into the company’s CRM, ticket tracking, ERP and other systems. So what’s one more login/password combination to enter the corporate intranet?

It’s an unnecessary barrier to entry, which may give users the impression that the intranet is isolated from the existing company infrastructure. Look at each login as a potential point of abandonment, which is precisely what you don’t want. Take the opportunity to make your user’s life simpler and let them focus on the task at hand, by eliminating their need to know mundane details like pathnames and login credentials.

Build a corporate intranet that serves as a bridge of sorts, linking users in each audience to the wide assortment of tools and systems they use on a daily basis. Once they cross the bridge (i.e. sign onto the corporate intranet), their credentials automatically open up the door to other resources they need to do their job. No additional passwords required.

Once users realize they can toss their secret list of login credentials, and erase all memory of directory paths, they’ll come to the intranet every time they need a tool.

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